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Compliance



Estate Agency is subject to the Money Laundering Regulations (MLR) 2017. This means that we have to obtain and hold identification and proof of address for all Buyer and Sellers we transacting with us.  

Additionally, we are also required to establish whether there are any beneficial owners on whose behalf the transaction or activity is taking place, hence, we would request you to identify anyone who you would consider to be a beneficial owner.

Where appropriate, the source or destination of funds may also be requested. Without this information we will be unable to proceed with any work on your behalf.
In addition, and to comply with statutory requirements, we may make an online MLR enquiry to cross check the identity of Sellers and Buyers. This check may leave a soft imprint on the individual’s credit file, but this has no effect on their credit score.

We require sight of all original or certified documents. An appropriate person to certify is, for example, a bank, financial institution, solicitor or notary, independent professional person, a family doctor, chartered accountant, civil servant, or minister of religion

Below is a list of acceptable identity documents. Subject to your individual circumstances, we may liaise with you for further/other documentation.

Individual identity documents
We'll require one document from List A and one document from List B.

List A - Identity Document
  • Current signed passport
  • Valid UK driving licence
  • EEA member state identity card
List B - Proof of Address
  • UK/EU/EEA Drivers Licence (if UK Drivers Licence not used as ID)
     Must be valid, not expired. Photo only. Full or provisional.
  • Bank, Building Society or Credit Union Statement
     Dated with 3 months. Must include account number and show recent activity. No general correspondence.
  • Credit Card Statement
     Dated within 3 months. Must include account number and show recent activity. No general correspondence.
  • UK, EU, EEA Mortgage statement
     Dated within 12 months. Must show account number. No general correspondence.
  • Utility Bill
     Dated within 6 months E.g. Gas, electricity, water. Must show address for service and/or account number. No general correspondence.
  • Telephone Bill
     Dated within 6 months E.g. Landline or mobile pay monthly (excluding pay as you go). Must show address for service and/or account number. No general correspondence.
  • Council Tax
     Dated within 12 months. Must show address for service and/or account number. No general correspondence.
  • Tenancy Agreement
     Dated with 12 months. Must state full name and full property address. Issued by local council, housing association, solicitor or reputable letting agent.
  • Benefits Entitlement Letter
     Dated within 12 months. Issued by DWP or Jobcentre plus. Must confirm benefit payable at time of issue. E.g. Pension, disability, single parent, housing etc.
  • HMRC Tax Notification
     Dated with 6 months. Must state national insurance number and tax calculation. No general correspondence.
  • Home or Motor Insurance Certificate
     Dated within 12 months. Must state insured address or registered address for vehicle and policy number. No general correspondence.
  • UK solicitors letter confirming house purchase/land registration
     Dated with 3 months. Must state full name of new proprietor and full property address.
  • NHS Medical Card or letter from GP confirming registration
     Dated within 3 months. Must state individual’s date of birth and NHS number. No general correspondence.
  • Official confirmation of Electoral Register entry or official poll card
     Dated within 12 months. Must state full name and full address. No general correspondence.
  • Police Registration Certificate
     Dated within 12 months. Must state the full residential address of the individual.

Probate
If you are acting as a Representative of an Estate we require the following:
  • Grant of Probate (if a will was left)
  • Letter of administration (if no will left) 
  • Individual identity evidence from List A & B for the Personal Representative, either executor or administrator 

Limited company
If you are acting as a Representative of a UK Company we will also require the following:
  • Certificate of Incorporation
  • Articles of Association
  • Memorandum of Association
  • Latest Annual Return or Confirmation Statement, with details of current company officers
  • If offshore, nominee director declaration and a general power of attorney
  • Individual identity evidence from List A and B for all individuals or entities with 25% or more of the shares or voting rights in the company
If you are acting as a Representative of an Offshore Company we will also require the following:
  • Certificate of Incorporation 
  • Articles of Association, Memorandum of Association, Latest Annual Return with details of current company officers, Share Certificate(s) showing the Ultimate Beneficial Owner OR
  • Certificate of Incumbency 
  • If the shares are owned by another company, repeat steps above for the holding company
  • Nominee director declaration and/or general Power of Attorney (if applicable)
  • Individual identity evidence from List A and B for all individuals or entities with 25% or more of the shares or voting rights in the company

Trust
If you are acting as a Representative of a Trust we require the following:
  • Trust deed
  • List of trustees
  • List of beneficiaries
  • Individual Identity evidence from List A & B for all individuals with a vest interest in 25% or more of the capital and/or those who exercise control over the Trust

Dwell is a member of ARLA PropertyMark . As a PropertyMark member we must publish our client money handling procedures on our website, as well as making copies available to customers upon request.

PropertyMark Conduct and Membership rules oblige members to provide the following link to its conduct rules which can be read in full here:

https://www.propertymark.co.uk/media/1045366/conduct-and-membership-rules.pdf

Dwell hold clients’ money in one main ring-fenced client account, which is separate from all other monies. Client money is available on demand. The bank account is correctly titled to include the name of the Firm and the word “Client” to distinguish the account from an office or any other account.

Dwell adheres to the Client Money Rules of Conduct, using the following procedures:


  • All Client Money is held in a ringfenced Client Money Account with HSBC, an authorised bank.
  • We operate a Client Money Account into which all Client Money is paid.
  • We ensure that Client Money Accounts are designated as such and are easily distinguished from any other account.
  • We have confirmed with our bank holding the Client Money Account that the bank acknowledges that monies in the Client Money Account must not be combined with, or transferred to, any other account maintained by the Firm, and the bank shall not be entitled to exercise any right of set off or counterclaim against the money in that Client Money Account in respect of any sum owed to it in respect of any other account of the firm.
  • Records and accounts are retained which show all dealings with Client Money and demonstrate that all Client Money held by the Firm is held in a Client Money Account.
  • We will provide a copy of its procedures for handling Client Money to any person who may reasonably require a copy, free of charge, upon request.
  • Records are retained which provide a history of all dealings with Client Money.
  • Client Money is repaid as soon as possible if there is no longer any requirement to retain that money.
  • Client Money may be repaid to the client upon request
  • We hold appropriate Professional Indemnity insurance cover
  • We hold appropriate Client Money Protection insurance cover
Surplus Client Funds

In the event that Dwell receives surplus client money into our client account, the following best practice is followed. First, efforts to trace the clients or owners of the money are made, and any surplus money is held within a client account for at least six years. If, after six years, the client or owner of the money has not been found and no true claimant to the money has come forward it may be donated to a registered charity chosen by the Agent.

General Controls

Dwell, its accounts team and Auditors ensure that;
  • Any employees with client money contact will always have clear segregation of duties and responsibilities
  • We employ competent and knowledgeable staff or appropriate third party auditors or accounts teams who are responsible for processing clients’ money and who are familiar with Client Accounting rules
  • Our accounting systems and client data are securely controlled and protected
  • Our IT and Computer systems are adequately protected for access, firewalls, back-ups and disaster recovery
  • We provide adequate cover for holiday and long-term absence
  • Principals cannot override controls surrounding the accounting system
  • All areas of the business apply the same level of controls in relation to the client accounting function.
Client Accounting Systems and Controls

  • Accounting records and systems are appropriate to the nature and volumes of client account transactions.
  • Systems provide details of all money received into and paid from all client accounts and show a running balance of all client money held in that account
  • Systems identify all receipts and payments to the client to which they relate
  • Client ledgers show cash balances held on behalf of clients at all times
  • Trial balance reports are run regularly to show the breakdown of funds held within our client account 
  • Accounting records are completed promptly
  • Current balances and period reports are available upon demand to its auditors 
  • All ledgers include the client name and reference
  • Overdrawn balances on client ledgers are prevented by systems controls
  • Adequate controls are in place over unidentified client money to ensure that such funds are kept securely.
  • A list of client bank account details will be maintained
  • Daily reconciliations are performed
  • Further reconciliations are completed at least once every month where clients’ money is held in a general client account.
  • Any unresolved differences or adjustments are fully investigated and explained.
  • Any errors identified in the reconciliation process are promptly rectified.
  • Reconciliations are reviewed and signed off by appropriate senior staff.
  • PropertyMark rules dictate that an appropriate independent auditor reports and signs off our client account annually.
  • Client accounting records, including copies of reconciliations, are securely kept for at least six years plus the current year.
Controls over the payment of Client Money

Dwell ensures that:
  • Checks are made to ensure that sufficient funds are held on behalf of the relevant client before payments are made
  • Adequate authorisation procedures are in place for payments made by electronic methods.
  • All payment requests have supporting evidence and that documentation has been authorised in advance by a Manager
  • We do not accept any payments by cash or cheque
  • Effective controls are in place over the setting up of new supplier accounts on our systems

We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.

How do i report a complaint?

The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email. We will aim to resolve any issues immediately, however if this is not possible then your concerns will be escalated to a manager who will investigate the matter.

We can be contacted at the following:

5-6 St Chads Parade
Leeds
LS16 5JH

What happens next?

When we receive your complaint, we will:

  •     Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
  •     Collate as much information as possible and liaise with the various departments involved to establish all the facts.
  •     Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more    time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will be closed.

Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.

Independent Redress Scheme

After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you.


Your concerns will be acknowledged within three working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform you of your right to appeal to a third party.


If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme:

The Property Redress Scheme
Premiere House, 1st Floor
Elstree Way
Borehamwood
WD6 1JH
www.theprs.couk
complaints@theprs.co.uk

We are members of ARLA Propertymark

If you feel your complaint has not been satisfactorily dealt with by ourselves and the redress scheme, you can send your complaint to Propertymark. Go to the Propertymark website to download a complaint form. Propertymark investigate complaints against their members where there is evidence an agent has breached their Conduct and Membership Rules. Examples of this include, but are not limited to, misuse of client money, failure to uphold high standards of ethical and professional practice, and failure to answer correspondence.

01926 496 791
complaints@propertymark.co.uk
www.propertymark.co.uk/complaints

If you have a complaint relating to insurance, these will be dealt with separately to ensure we are complying with regulation rules. Any insurance-related matters will be acknowledged within five working days and issues can be reported by phone, in writing by post, by email, or you can pop into your local branch and talk to one of advisors.

Please allow up to eight weeks for us to issue a final response, however we will aim to get back to you much sooner than this. If we are unable to respond fully within four weeks of receiving your complaint, we will update you on our reasons for this.

Following our final response, if you are unhappy with the outcome, you can refer the matter to the Financial Ombudsman Service:

Financial Ombudsman Service Exchange
Tower Harbour Exchange Square
London
E14 9SR
08000 234 567
complaint.info@financial-ombudsman.org.uk
www.financial ombudsman.org.uk

Please note: if you are looking to refer a complaint to the Financial Ombudsman Service, you will need to have followed our complaints procedure first, and then passed the matter to the Ombudsman within six months of receiving our final response.
Tenant Fees (in accordance with the Tenant Fees Act 2019)

  •  No Application Fees
  • Holding Deposit (per tenancy). One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
  • Security Deposit (per tenancy. Rent under £50,000 per year). Deposit equal to five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
  • Unpaid Rent. Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
  • Lost Key(s) or other entry or security device. Tenants are liable to the actual cost of replacing any lost key(s) or other security
  • Security Device(s) device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
  • Variation of Contract £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s (Tenant’s Request) instructions as well as the preparation and execution of new legal documents.
  • Change of Sharer £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. (Tenant’s Request). To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
  • Early Termination. Should the tenant wish to leave their contract early, they shall be liable to the (Tenant’s Request) landlord’s costs in re-letting the property as well as all rent due under the tenancyuntil the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
Landlord Fees

'Basic' service (Let Only/Tenant Find)
Letting Fee: £594 (£495+vat) (no let no fee)


'Hands Off' service (Fully Managed) 
  • Letting Fee (single lets): £354 (£295+vat) (no let no fee)
  • Management Fee: 11.0%+vat

'Hands Off HMO' service (Fully Managed, property let room-by-room) 
  • Letting Fee (single lets): £264 (£220+vat) (no let no fee)
  • Management Fee: 12.0%+vat

Sundry Fees 

The following is a breakdown of additional fees which are not included as standard in the Management Fee, and what the charge is in respect of. Figures in brackets are the VAT inclusive prices.

  • Inventory Fee. 1 bed: £60 (£72) + £20 (£24) per additional bedroom.
  • Renewal Fee £95 (£114). Administrating and negotiating a new fixed term tenancy for existing tenants at the end of their previous fixed term tenancy agreement. No renewal fee is charged in the case of periodic (monthly rolling) renewals.
  • Deposit Registration: £15 (£18). To register the tenants with an appropriate Deposit Protection scheme in line with statutory requirements. To issue the prescribed paperwork within the required timeframe.
  • Check Out Fee (single lets): £75 (£90). To carry out a detailed inspection of the property following the final date of the tenancy. To arrange any works required to prepare the property for re-let and to negotiate deposit deductions with the vacating tenant.
  • Inspections with detailed photographic report: £25 (£30) Arranging, carrying out routine inspections at the property to ensure that the property is being looked after properly by the tenant and includes a check on housekeeping, maintenance, and general condition of the interior and exterior of the property. Regular inspections are highly beneficial to renewals and to greatly mitigate possible refurbishment costs.
  • Court Appearance: £50 (£60) per hour. In the event of a court hearing (usually in connection with serious rent arrears via Section 8) to attend court, dial with the Solicitor and Magistrate and to present evidence of the case.
  • Annual statements: £30 (£36). To prepare a tax statement for the portfolio of the Landlord as one concise document which can easily be used for tax returns. The Landlord will have the opportunity to opt out of receiving this statement every year when the statement is produced provided this is done in writing before the statement is produced. Advance notice of this will be provided by the Agent.
  • NRL reporting £125 (£150). This only applies to Landlords residing overseas. For reporting income details and completing documentation for HMRC.
  • Service Contract Chaperone £30 (£36) per hour. To meet and wait for engineers to complete works under service contracts belonging to the Landlord (e.g. British Gas Homecare). Landlords are advised that these contractors will not 
  • Buildings Insurance Claim Management £300 (£360)
  • Contents Insurance Claim Management £200 (£240)
Legionella Risk Assessment & issuing guidance notes for tenants: £65 (£72). This is not included as standard but will be carried out upon request of the Landlord.
 
Seller Fees
Selling Fee: 1.00%+vat of sold price payable upon completion of sale. Minimum Selling Fee: £2100 (£1750+vat)
 
Investor Fees

Sourcing Fee: 2%+vat of Purchase Price with a minimum of £3000 (£2500+vat)
£480 (£400+vat) of the above is payable up front upon instruction and is deducted from the total Sourcing Fee upon completion of purchase.

Introduction


We are a Letting & Estate Agency based in Leeds who deal with all aspects of residential property. Our company number is 7901586. We are a registered Data Controller with the Information  Commissioners Office and our Data Controller number is Z3099029


We treat the privacy of all of our customers with respect and we take our responsibility of how we handle this data very seriously.

This notice applies across all of the services provided by us, Dwell Leeds Ltd trading as Dwell, our website, all of our online advertisements and our marketing material both online and offline. This notice also applies to all of our customers and prospective customers which include Landlords, Tenants, Applicants, Vendors, and Buyers.

The type of personal data we hold and use for you will depend on the type of customer you we classify you are and we may require different data for each type, as is required for relevant data processing.

When we use the term ‘personal data’ we mean information that identifies which may include your name, contact number(s), email address, postal address, bank account information/payment information, date of birth, marital status, employment status, income details, and address history.

We may need to update this notice from time to time. We will inform our clients of any significant change that we make to this notice, usually by email.


Who will process my data?


Your personal data will be processed by Dwell. In some cases, your data may be passed to a third party that is an associated business partner of Dwell where relevant.

How we may share your data


Your data may be shared with appropriate staff within our business such as those carrying out financial, money laundering checks or compliance functions. We sometimes need to share your data with carefully selected third parties. These may include the following:

  • A tenant referencing company for the purposes of establishing suitability as a tenant via employer and landlord referencing as well as credit searching companies such as Credit Safe and Equifax. Where a credit search takes place a record may appear on your credit file and be held on the files of the credit referencing agency. You may request a copy of a credit search although there may be a small administration charge payable to provide this. Our current partner for our tenant referencing service is Goodlord Ltd.
  • A utility provider for the purpose of providing and establishing energy and media services when you move home. Our current partners for these services are One Utility Bill & uSwitch
  • A Mortgage Broker for the purposes of securing finance to buy property. Our current partner is On Point Mortgages.
  • Solicitors for the purposes of Conveyancing. Our current partner is Lupton Fawcett plus any other Solicitors working on your sale or purchase.
  • Regulators, law enforcement bodies, government agencies, courts or other third parties where we believe it’s necessary to comply with applicable laws or regulations, or to exercise or defend our legal rights.
  • An actual or potential buyer (and its agents and advisors) in connection with an actual or proposed purchase, merger or acquisition of nay part of our business
  • Other people or organisations where we have your consent

Why is my personal data required? 


Your data may be processed for a number of reasons depending on your circumstances but may include to establish suitability as a Tenant or Buyer, ID verification, immigration status, Anti Money Laundering (AML) and fraudulent activity checks, or other legislative or practical requirements in order to properly fulfil a contract with you. We may also use your personal data for direct marketing purposes provided we have your consent. We only collect information that is necessary to carry out the purposes listed above.

What makes this processing lawful? 


  • For the performance of a contract to which you are party or in order to take steps at your request to enter into a contract
  • For compliance of legal obligations to which we are subject to
  • For the purpose of legitimate interest pursued by us

Keeping your information up to date


We will record your data exactly as you provide it. You may update your data at any time by asking us to do so. We will action your request within a reasonable time frame and up date third parties with this information if required.

How will you use my personal data?


Our legitimate interests for using your data are as follows

  • To respond to questions or complaints you have about our services
  • To update to changes to our services or terms
  • To ensure our records of your personal information is correct
  • To review, improve or develop the services we offer
  • To understand the changing needs of our clients
  • To pursue debts or unpaid fees
  • To evidence company practices
  • For direct marketing purposes
  • To protect the business from risks which might be introduced
You have the right to object to processing and we shall cease unless we can show we have legitimate grounds to continue.

How secure is my data be? 


We will ensure that your data is only accessible to authorised people in our business or associated partners above if relevant, and the data will remain confidential at all times. Appropriate security measures will be in place to prevent unauthorised access of your information. If we have a contract with another organisation to provide us with services or a service on our behalf to process your information, we’ll make sure they have given reassurances regarding appropriate security measures and they will only process your information once we have given them authorisation to do so.

Transferring data outside the European Union 


We do not transfer your data outside of the UK, however we may use the services of an online or cloud-based storage system such as G Suite (Google Drive) whose servers are in based in the United States. We have made appropriate checks with such providers to establish they have appropriate systems and controls in place that are equivalent to GDPR requirements in order to store your data safely and securely.

What about direct marketing? 


We will use the information provided now and in the future to carry out direct marketing activities that are legitimate interests pursued by us. Sometimes that includes with your consent, sharing data with product and service providers for their marketing activities. You can choose which method you’d prefer to be contacted on whether that be by telephone, email, SMS, or post. You have the right to object at any time to the use of your personal data and we will cease marketing activity.

Telephone call recording 


In line with the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 we may record incoming or outgoing conversations with you for the following purposes:

  • Training and compliance reasons
  • Establishing facts and evidence for business transactions
  • Demonstrating that standards are being met
  • Preventing or detecting criminal or fraudulent activity

How long will you keep my information for? 


We will keep your information for no longer than is necessary to fulfil our legitimate business interests  

Requesting a copy of the information we hold


You may at any time ask for a copy of the information we hold about you – it is your legal right. We will provide you with a copy of any non exempt personal information we hold within 30 days of your request unless we ask you for an extension of this period. To protect your information, we will ask you to verify your identity before we release this information. We may refuse to supply the information if you cannot verify your identity.

What are my legal rights?


In addition to the above, you have the following rights

  • You have the right to object to processing your personal data for marketing activity at any time
  • Where you have given previous consent you have the right to withdraw the previous consent to processing your personal data at any time
  • You have the right to request to have the personal data we hold for you to be erased
  • You have the right to request a copy of the personal data we hold for you in a concise readable format
  • You have a right to lodge a complaint with the regulator (see below)

How do I complain to the regulator? 


By writing to:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Or by:

Telephone: 0303 123 1113
Email: casework@ico.org.uk
Web: 
https://ico.org.uk/for-organisations/report-a-breach
 

How to contact our Data Protection Officer


You can contact our Data Protection Officer by writing to:

The Data Protection Officer
Dwell
5/6 St Chads Parade
Leeds
LS16 5JH

Or by:

Telephone: 0113 258 4860
Email: 
info@dwell-leeds.com


The Website


This privacy policy is for this website www.dwell-leeds.com and www.dwell-leeds.co.uk is served by Dwell Leeds Ltd and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.


This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies


This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.


Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.


Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [http://www.google.com/privacy.html].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.


Contact & Communication


Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998 and further updated by GDPR 2018. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter & Email Marketing


This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through contact with us.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998 and further updated by GDPR 2018. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links


Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; Folded Book Art or Used Model Trains For Sale.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.


Adverts and Sponsored Links


This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.


Social Media Platforms


Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.


Shortened Links in Social Media


This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.


Resources & Further Information


• General Data Protection Regulation (GDPR) 2018
• Information Commissioners Office Guide to General Data Protection Regulation (GDPR) 2018
• Data Protection Act 1998
• Privacy and Electronic Communications Regulations 2003
• Privacy and Electronic Communications Regulations 2003 - The Guide
• Twitter Privacy Policy
• Facebook Privacy Policy
• Google Privacy Policy
• Linkedin Privacy Policy
• Mailchimp Privacy Policy
• Web Design Wales
• Website Privacy Policy Template