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Tenant Guide



Find your perfect pad with Dwell

Dwell have a growing portfolio of quality homes for professionals and families to rent across Leeds including north and west Leeds, and the city centre. Take a look and find your perfect next home right here.


Application process


Our application process is designed to make your move as simple as possible and can be carried out entirely online for your convenience.

1. View our available properties online. Don’t forget to watch the Virtual and Video Tours!
2. Contact us next to book your viewing
3. Complete the 
application form online below, save it, and email it to applications@dwell-leeds.com
4. Once we have agreed your application, you will need to pay a Holding Deposit of 1 week’s rent to reserve the property and progress to the referencing stage.
5. Our third party referencing partner will apply for your references which include the following: 

  • An income check so that we can verify your affordability to pay the rent
  • A credit search
  • A Landlord reference, if you are already renting
  • A Right To Rent Check to verify your ID
6. Move in! Once we have verified the above, you will be able to sign your tenancy agreement and make your first payment online. You will then be able to collect your keys on the day your tenancy agreement starts. Congratulations and welcome to your new home! 

















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Maintenance


We manage the vast majority of the properties we let. This means that we will also look after maintenance and repairs for these properties. If your Landlord manages the property, you will need to contact them regarding maintenance. We will let you know who manages the property during the check in process and we’ll let you know who to contact during your tenancy.

Occasionally parts of the property or the fittings, fixtures or appliances may break, wear out, or leak. We’re here to get these issues fixed as quickly as possible and to minimise any inconvenience this may cause. 

Our managed tenants will need to report any maintenance issues and request repairs using our specialist website below

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Help, something needs fixing!

Request a repair

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Emergencies


Got an emergency? Here's what to do

During Office hours
Please call your Maintenance Manager now at our office to report the issue. You must also log the issue using our Fixflo site using the Report link above.

Out of office hours 

You must log the issue using our Fixflo site using the Report link above. This will give you instructions on how to proceed, whatever the issue may be. The system will also provide an out of hours emergency mobile number in genuine emergencies that can't wait. In such cases please send an SMS to this emergency number detailing the following:
 
  • Your name
  • The property address
  • The nature and details of the emergency
Our emergency contractor will then respond to advise you of the steps we are taking and what to expect next. 

If the issue is not an emergency and it can wait until office opening hours for a response then you should simply report the issue in the usual way using our Fixflo site above. 

















What constitutes an emergency?


  • Break in that has caused damage to windows, doors, or locks, or the security of the property
  • Severe leaks causing immediate damage to the property. Please locate and turn off the mains stop tap as soon as possible in the first instance 
  • Total loss of power to the property (after thoroughly checking and re-setting all of the trip switches)
  • Burglar or fire alarm that is causing a disturbance and can't be switched off
  • Fire – please call 999 and ask for the fire brigade in the first instance
  • Smell of gas – please call Northern Gas Networks on 0800 111 999
If you have a suspected leak of gas, call Northern Gas Networks then turn off all gas and electrical appliances and open your doors and windows.

If you have locked yourself out or lost your keys, you should contact a locksmith directly. 

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Tenant Guide

Check out our free Tenant Guide here

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